How MyLifeconnect24 Works
From the moment you press the button to the moment help arrives — here's exactly what happens.
Three Steps to Safety
Press the Button
Wear your help button as a pendant or wristband. When you need help — whether from a fall, a medical emergency, or just feeling unsafe — press the button. You don't need to be near a phone or computer.
Connected in Seconds
Your device instantly connects to our 24/7 monitoring center. A live, certified response agent answers — no automated menus, no hold music. They hear you and assess your situation immediately.
Help Is Dispatched
The agent contacts your chosen emergency contacts and, if needed, dispatches local emergency services to your exact location. They stay on the line with you until help arrives.
Protection Even When You Can't Press the Button
Our advanced fall-detection technology monitors your movement patterns and automatically alerts our monitoring center if a fall is detected — even if you're unable to press the button yourself.
- Detects sudden changes in movement and impact
- Sends automatic alert within seconds
- Agent calls to check on you before dispatching help
- Available on Connect Plus, Complete, Premium, and Total Care plans
Automatic fall detection identifies the majority of falls but cannot detect 100% of fall events. It is not a substitute for medical care.
Getting Started Is Simple
Choose Your Plan
Select the monitoring plan that fits your needs and budget. All plans include a 30-day risk-free trial.
Receive Your Device
Your pre-programmed device ships within 1–2 business days. No technician visit required.
Plug In & Test
Connect the base station to a power outlet. Press the button to run a free test call with our monitoring center.
You're Protected
Wear your device and live confidently knowing help is always one button press away.
At Home and On the Go
In-Home Protection
Our base station provides two-way voice communication throughout your home. The help button works up to 1,000 feet from the base — covering every room, the garage, and the yard.
Mobile Protection
GPS-enabled devices (available on Connect Complete and above) use nationwide cellular coverage so you're protected wherever you go — grocery shopping, visiting family, or traveling.
UL-Listed, 24/7 Professional Monitoring
Our monitoring center operates around the clock, every day of the year — including holidays. All agents are trained and certified in emergency response protocols.
Ready to Get Protected?
Start your 30-day risk-free trial today. No long-term contracts.