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Questions about your device, your plan, or your account? Our care team is available 24 hours a day, 7 days a week.

Phone

1-800-555-1234

24/7 — average wait under 2 minutes

support@mylifeconnect24.com

Response within 4 business hours

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Available 7 AM – 10 PM ET daily

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Fill out the form below and a care advisor will follow up within 4 business hours.

Step-by-step instructions for setting up your HomeBase Hub and help button.

Learn how to run a monthly test call to make sure your device is working.

A full breakdown of what's included in each monitoring plan.

How to add, update, or remove emergency contacts from your account.

Medical emergency? Don't use this form.

Press your help button or call 911 immediately.