Built to Protect the People You Love Most
MyLifeconnect24 was founded by a family who experienced firsthand what happens when a loved one falls and no one is there. We built the system we wished had existed.
Our Story
A Family's Mission Became a National Service
In 2009, our founder Robert Callahan's mother fell in her kitchen on a Tuesday afternoon. She lay on the floor for six hours before a neighbor happened to stop by. She survived — but the experience changed everything.
Robert spent the next two years building what would become MyLifeconnect24: a monitoring service that combines professional-grade hardware with a monitoring center staffed by people who genuinely care. Not a call center. A team.
Today, MyLifeconnect24 protects over 180,000 seniors across all 50 states. We've dispatched emergency services more than 2.1 million times. Every one of those calls represents a person who needed help and got it.
Our Mission
Independence With a Safety Net
We believe every senior deserves to live independently — in their own home, on their own terms — without their family lying awake worrying. Our job is to make that possible.
Certifications & Standards
Our monitoring center meets UL 2050 standards for central station alarm services — the highest certification in the industry.
Our devices are registered with the FDA as Class II medical devices, meeting all applicable safety and performance standards.
The CSAA Five Diamond certification recognizes monitoring centers that meet the highest standards for training, testing, and operations.
TMA Five Diamond status is awarded to fewer than 5% of monitoring centers in North America. We've held it since 2014.
All customer health and personal data is handled in full compliance with HIPAA privacy and security regulations.
We've maintained an A+ rating with the Better Business Bureau since 2011, with a 4.9-star average across 12,000+ reviews.
Not a Call Center. A Team.
Our monitoring center in Austin, Texas operates 24 hours a day, 365 days a year. Every agent completes a rigorous 120-hour training program before taking their first call. They're trained in emergency triage, de-escalation, and compassionate communication.
Leadership Team
Robert founded MyLifeconnect24 after his mother's fall in 2009. He has 20+ years of experience in healthcare technology and emergency services.
Dr. Okafor is a board-certified geriatrician who oversees clinical protocols, device safety standards, and our fall-prevention research program.
Marcus has led monitoring center operations for 18 years. He built our agent training program and oversees quality assurance across all shifts.
Priya leads hardware and software development. She holds 12 patents in wearable health technology and previously led R&D at a Fortune 500 medical device company.
Press & Recognition
"MyLifeconnect24 has quietly become the gold standard in senior safety monitoring."
"The device our editors recommend most to members and their families."
"Rated #1 for response time and customer satisfaction in our annual medical alert review."
"Best Medical Alert System for Seniors — Editor's Choice."
"The monitoring center staff treated my mother like family. That's not something you can fake."
"A rare example of life-saving technology that's also genuinely easy to use."
Awards & Honors
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